TERMS & CONDITIONS

Effective Date: Nov 2026
Website: www.ayurrang.com

Welcome to AyurRang!

These Terms and Conditions (“Terms”) govern your access to and use of the AyurRang website and the purchase of products offered through our online store.

By accessing our website, browsing our products, or placing an order, you agree to abide by these Terms, along with our applicable Shipping, Returns, Refunds, Exchanges, and Privacy Policies.

Please read these Terms carefully before making a purchase. If you disagree with any part of these Terms, please refrain from using our website.

Nothing in these Terms limits any statutory consumer rights available under applicable Indian law.

1. DEFINITIONS

For the purposes of these Terms:

“AyurRang,” “we,” “us,” or “our” refers to AyurRang, operated by [Legal Business Name].
“Customer,” “you,” or “your” refers to any individual accessing our website or purchasing our products.
“Products” refers to merchandise sold through AyurRang, including apparel, tote bags, notebooks, stationery, accessories, and other lifestyle products.
“Print-on-Demand (POD)” refers to products manufactured or printed after an order has been placed.
“Fulfilment Partners” refers to authorised third-party manufacturers, printers, packaging providers, and logistics partners engaged to fulfil orders on our behalf.

2. PRODUCT INFORMATION

At AyurRang, we strive to accurately represent our products through descriptions, photographs, mockups, size charts, and specifications.

However, customers should be aware that:

Product colours may appear slightly different depending on screen settings, lighting, and printing methods.
Product mockups are illustrative representations of the finished merchandise.
Minor variations in print placement, colour intensity, fabric texture, stitching, and finish may occur during manufacturing.
Apparel measurements may vary by up to 5% from the published size chart, owing to manufacturing tolerances.
Product availability may change due to inventory or manufacturing limitations.

A garment measurement variation within the disclosed 5% tolerance does not ordinarily qualify as a manufacturing defect on that basis alone, provided the product otherwise conforms to its advertised specifications.

The apparel measurement tolerance does not apply automatically to other merchandise, such as notebooks or tote bags. These products will be assessed according to their respective advertised specifications and reasonable manufacturing tolerances.

Material deviations from advertised specifications, substantial printing errors, or other legally recognised defects may qualify for an appropriate remedy.

AyurRang reserves the right to correct genuine product-listing errors. Where a material correction affects an accepted order, customers will be informed and provided with appropriate options.

3. PRINT-ON-DEMAND MANUFACTURING

AyurRang operates primarily through a print-on-demand manufacturing model, where products are printed or manufactured specifically after an order is placed.

We work with authorised third-party manufacturing, printing, packaging, and logistics partners to fulfil orders.

As a result:

Most products are manufactured after order confirmation.
Manufacturing begins once an order enters the Processing stage.
Production timelines may vary depending on product type, order volume, and operational requirements.
Products ordered together may occasionally be shipped separately.
Minor manufacturing variations may occur between production batches.

Because products are made to order, cancellations and modifications are not permitted once production begins, except where required under applicable law.

AyurRang remains responsible for customer support, order fulfilment, and the resolution of eligible product-related complaints.

4. ORDERS AND ORDER CONFIRMATION

By placing an order, customers agree to provide accurate and complete information, including:

Full name and contact details.
Correct delivery address and PIN code.
Product selection, size, colour, and quantity.
Accurate billing and payment details.

Customers are responsible for reviewing their order information before completing checkout.

An automated order acknowledgement confirms receipt of an order request. An order is accepted once AyurRang confirms acceptance or commences fulfilment.

AyurRang reserves the right to decline or cancel orders for legitimate reasons, including:

Product or stock unavailability.
Genuine technical or pricing errors.
Failed or unauthorised payments.
Suspected fraudulent activity.
Invalid or unverifiable shipping information.
Inability to fulfil an order due to operational or legal restrictions.

If AyurRang cancels an accepted prepaid order without fulfilling it, the eligible order amount and applicable associated charges will be refunded.

5. PRICING AND PAYMENTS

All prices displayed on the AyurRang website are in Indian Rupees (INR).

Applicable taxes, shipping charges, Cash on Delivery (COD) charges, and other compulsory fees, if any, will be disclosed before completing checkout.

We reserve the right to revise prices, discounts, and promotional offers. Price changes will not ordinarily affect previously accepted orders.

Payments may be processed through authorised third-party payment gateways supporting UPI, debit cards, credit cards, net banking, and other available payment methods.

If a payment is deducted but an order is not successfully confirmed, customers should contact our support team with the relevant transaction reference.

We will investigate the issue with the payment provider and arrange any refund due.

6. ORDER PROCESSING AND SHIPPING TIMELINES

Order Processing

We strive to fulfil orders as quickly as possible.

For most standard products, orders are expected to be processed and dispatched within 3–6 business days after order acceptance.

Certain products, bulk orders, or items requiring additional manufacturing may take longer.

Business days refer to Monday through Friday, excluding applicable public holidays.

Shipping and Delivery

Once dispatched, orders are generally expected to arrive within 3–10 additional business days, depending on the delivery location and courier availability.

Delivery times may vary due to:

Manufacturing schedules.
Courier operations.
Remote-area serviceability.
Public holidays.
Weather conditions.
Unexpected logistical disruptions.

These timelines are estimates, not unconditional guarantees.

Any specifically committed delivery date remains subject to applicable contractual and legal obligations.

Tracking information will be provided once available.

Delivery Delays

AyurRang uses third-party logistics providers to deliver orders.

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur.

Customers experiencing significant delays should contact our support team.

We will coordinate with the relevant logistics provider to investigate the issue and provide an appropriate resolution.

Where an order cannot be delivered or a refund is legally required, AyurRang will provide the applicable remedy.

7. PROBLEMS WITH DELIVERY

Customers are requested to inspect their packages promptly upon delivery.

Any visible damage, missing items, incorrect delivery status, or courier-related discrepancies should preferably be reported within 48 hours of delivery or the delivery notification.

When reporting an issue, please provide:

Order number.
Tracking or AWB number, if available.
Description of the issue.
Relevant photographs or supporting evidence.

If a parcel is marked as delivered but has not been received, AyurRang will investigate the matter with the courier.

Reports received after 48 hours may be more difficult to investigate but will still be considered where applicable consumer rights require it.

8. FAILED DELIVERIES AND RETURN TO ORIGIN (RTO)

Orders may be returned to origin if delivery cannot be completed because of:

Incorrect or incomplete shipping addresses.
Unserviceable PIN codes.
Repeated customer unavailability.
Inability to contact the recipient.
Refusal to accept delivery.
Unavailability of the required COD payment.
Other documented delivery failures.

Where delivery fails because of incorrect customer information or avoidable customer unavailability, reshipping may be subject to reasonable additional charges.

Any such charges will be disclosed before reshipment.

Where delivery failure results from an error attributable to AyurRang or its appointed partners, eligible corrective shipping costs will be borne by AyurRang.

Refund or reshipment requests for returned shipments will be assessed according to the circumstances and applicable law.

9. RETURNS AND REFUNDS

9.1 Three-Day Return Request Window

AyurRang offers a 3-day initial return-request window for products received with manufacturing defects, printing errors, damage, or incorrect fulfilment.

Customers must submit routine return or replacement requests within three calendar days of the recorded delivery date.

Eligible issues may include:

Misprinted or incorrectly printed designs.
Fabric tears or holes present upon delivery.
Damaged or defective products.
Incorrect product, colour, or size delivered.
Substantial manufacturing errors.
Missing items from an order.

Customers are encouraged to inspect and record the unboxing of their products immediately upon receipt.

Requests received after three days may fall outside our standard voluntary replacement process but will be assessed where statutory consumer rights apply.

9.2 Eligible Reasons for Returns and Replacements

Products may qualify for a replacement or other appropriate remedy if:

They arrive damaged or defective.
The printed design is substantially incorrect.
The wrong product, colour, or size is delivered.
There is a significant manufacturing or printing flaw.
The product materially differs from its advertised specifications.
Another applicable consumer protection requirement entitles the customer to relief.

Our standard remedy for an approved manufacturing defect is a free reprint or replacement.

Approved replacements will be initiated promptly after verification, with no additional production or delivery charges to the customer.

As our products are made to order, monetary refunds are not ordinarily offered as a discretionary alternative where a suitable replacement adequately resolves an eligible manufacturing issue.

This does not exclude refunds or other remedies where required by applicable law.

9.3 Non-Eligible Returns and Size-Exchange Exceptions

As most AyurRang products are manufactured specifically after purchase, we generally do not accept voluntary returns or refund requests for:

Change of mind.
Dislike of a correctly delivered product.
Incorrect colour or product option selected by the customer.
Minor manufacturing variations within the disclosed tolerances.
Damage resulting from improper washing, handling, or product misuse.
Normal wear and tear.

Exception- Incorrect Apparel Size Selection

Customers who have selected an incorrect apparel size may request a size exchange within three calendar days of delivery, subject to the eligibility requirements and charges detailed in Section 10.

This is an exchange facility and does not automatically entitle the customer to a free replacement or monetary refund.

The exclusions in this section do not override statutory consumer rights.

9.4 How to Request a Return or Replacement

To report a manufacturing defect, incorrect product, printing error, or damage, contact AyurRang at ayurrang@gmail.com within the applicable three-day request window.

For our standard defect-verification process, customers are requested to provide:

Order details: Order number and registered customer information.
Unedited unboxing video: A continuous recording showing the original sealed courier bag or package, the unboxing process, and the condition of the product.
High-resolution photographs: Clear images showing the manufacturing defect, damage, or incorrect product.
Packaging photographs: Photographs of the original packaging and shipping label, where available.
Description: A brief explanation of the issue.

The unboxing video should not be edited, cut, or altered in a way that misrepresents the condition of the package or product.

These materials help AyurRang verify claims and coordinate replacement production.

Where an unboxing video is unavailable, AyurRang may review other reasonable evidence. A valid statutory consumer complaint will not be rejected solely because an unboxing video was not recorded.

Our team may request additional information where reasonably necessary.

Do not send products to any manufacturing or courier facility without receiving return instructions from AyurRang.

9.5 Verification and Resolution

Once a claim has been received, AyurRang will review the evidence and communicate the outcome.

For approved manufacturing defects covered by our standard replacement process:

A free reprint or replacement will be initiated promptly after verification.
No additional manufacturing or delivery charges will apply.
Replacement production and shipping will follow applicable fulfilment timelines.
Tracking details will be shared once the replacement is dispatched.

AyurRang follows a reprint-first approach for eligible defects involving made-to-order merchandise.

Where replacement is not reasonably available or a monetary refund or other remedy is required under applicable law, the appropriate resolution will be provided.

10. EXCHANGE POLICY

Exchanges for Incorrect or Defective Products

If an incorrect, damaged, or defective product is delivered, customers may request a replacement within three calendar days of delivery under our standard exchange procedure.

Once the issue is verified, eligible corrective replacements will be provided without additional manufacturing or shipping charges.

Size Exchanges- Three-Day Request Window

Customers are encouraged to review the size chart available on each apparel product page before purchasing.

However, we understand that selecting the correct size online can sometimes be difficult.

AyurRang offers size-exchange assistance for eligible apparel, subject to reverse-logistics and replacement availability.

Size-exchange conditions:

Requests must be submitted within three calendar days of delivery.
The garment must be unused, unwashed, undamaged, and in suitable condition for reverse pickup.
Original labels, tags, and relevant packaging should be retained where available.
The requested replacement size must be available.
Customers may be required to bear the applicable reverse-shipping, replacement-production, and forward-shipping charges.
All charges will be communicated before the exchange is confirmed.
Exchanges cannot be guaranteed where reverse pickup or replacement production is unavailable.

Size-exchange assistance is not a cash-refund facility.

If the wrong size was delivered because of an AyurRang fulfilment error, it will be treated as an incorrect-product complaint, and eligible corrective replacements will not attract additional charges.

Garment Measurement Tolerance

Apparel measurements may vary by up to 5% from the measurements shown in the published size chart, owing to normal manufacturing processes.

Variations within this disclosed tolerance will not ordinarily qualify as manufacturing defects solely on the basis of the measurement difference.

If a garment materially deviates from its advertised measurements beyond the applicable tolerance, the customer may request an investigation and appropriate remedy.

This measurement tolerance applies to apparel only. Other products will be assessed against their respective published specifications.

11. CANCELLATION POLICY

Orders in “Placed” Status

Orders may be cancelled free of charge while they remain in “Placed” status and have not entered production.

Customers may request corrections to their order information while modification remains operationally possible.

Where an eligible prepaid order is cancelled before processing begins, the full amount paid will be refunded through the original payment channel.

No cancellation fee will be charged for eligible cancellations made while an order is in “Placed” status.

Orders in “Processing” Status

Once an order transitions from “Placed” to “Processing”, printing or another non-reversible manufacturing stage has begun.

No voluntary cancellations or order edits are possible once the order enters “Processing” status.

This includes requests to change:

Product size.
Product colour.
Design or product selection.
Quantity.
Shipping details that can no longer be changed operationally.

Orders that have entered production will ordinarily proceed through manufacturing and delivery.

These restrictions apply to voluntary cancellations and modifications. They do not remove statutory rights relating to non-fulfilment, defective products, misdescription, or other legally protected circumstances.

Cash on Delivery Orders

Where COD is available, cancellation requests must be submitted while the order remains eligible for cancellation.

Once the order enters production or has been dispatched, voluntary cancellation may no longer be possible.

Cancellation by AyurRang

AyurRang reserves the right to cancel an order for legitimate reasons, including manufacturing unavailability, failed payments, verified fraud, or inability to fulfil the order.

If an accepted prepaid order is cancelled by AyurRang without fulfilment, the eligible payment will be refunded without a cancellation penalty.

Customers will be informed through their registered contact information.

12. REFUND PROCESSING

AyurRang follows a reprint-first policy for eligible defects involving made-to-order merchandise.

Discretionary monetary refunds are generally not available for:

Change of mind.
Incorrect selections made by the customer.
Routine manufacturing defects that can be appropriately remedied through a conforming replacement.

However, monetary refunds will be provided where required under applicable law or where AyurRang determines that a refund is the appropriate resolution.

Once approved, refunds will ordinarily be initiated within seven business days, subject to any shorter statutory requirement.

For prepaid orders, refunds will generally be processed through the original payment method.

For eligible COD refunds, we may request appropriate bank account or payment information.

The time taken for the refunded amount to appear in the customer’s account may depend on the bank or payment service provider.

Where a monetary refund is legally due, customers will not be compelled to accept store credit or a replacement instead.

13. CASH ON DELIVERY

Cash on Delivery may be offered for selected products, order values, and serviceable delivery locations.

Availability will be displayed at checkout.

AyurRang reserves the right to verify COD orders through reasonable communication methods.

COD orders may be declined where:

The delivery location is not serviceable.
Customer verification fails after reasonable attempts.
There is credible evidence of fraudulent activity.
Documented repeated delivery refusals justify restricting COD service.

Any applicable COD charges will be disclosed before checkout.

14. PRODUCT CARE AND QUALITY

Customers are advised to follow the care instructions supplied with their products.

For apparel, these may include recommendations regarding washing, drying, ironing, and print care.

Damage caused solely by improper washing, unreasonable misuse, unauthorised alterations, or failure to follow clearly communicated care instructions may not qualify as a manufacturing defect.

This provision does not exclude legitimate claims involving defective materials, workmanship, or unreasonable product deterioration.

15. INTELLECTUAL PROPERTY

All original creative content owned by AyurRang, including artwork, illustrations, logos, graphics, merchandise designs, website text, photographs, and other original material, is protected under applicable intellectual property laws.

Unless expressly authorised in writing or otherwise permitted by law, users may not:

Reproduce or commercially distribute protected AyurRang designs.
Copy merchandise graphics for unauthorised printing or resale.
Use AyurRang branding to manufacture or market counterfeit products.
Claim ownership of original creative works belonging to AyurRang.
Commercially exploit protected content without permission.

AyurRang reserves the right to pursue appropriate legal remedies against infringement.

Our brand draws inspiration from traditional Ayurvedic knowledge and cultural heritage. We do not claim exclusive ownership over ancient texts, Sanskrit terminology, traditional concepts, or public-domain material merely by incorporating them into original designs.

16. EDUCATIONAL CONTENT DISCLAIMER

AyurRang is a lifestyle and merchandise brand inspired by Ayurveda.

Our products may feature Ayurvedic terminology, Sanskrit expressions, traditional references, cultural themes, humour, and educational messages.

Such content is intended for artistic, educational, cultural, or expressive purposes.

It does not constitute personalised medical advice, diagnosis, treatment, or a promise of therapeutic benefit.

Customers should seek appropriate professional advice for individual health concerns.

17. PRIVACY AND DATA PROTECTION

AyurRang collects personal information reasonably necessary to process orders, arrange deliveries, facilitate payments, and provide customer support.

This may include names, contact details, shipping addresses, transaction records, and order information.

Relevant information may be shared with authorised payment processors, manufacturing partners, courier services, and technology providers where necessary for lawful business operations.

Personal information will be processed in accordance with our published Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for further information.

18. THIRD-PARTY SERVICES

Our website and fulfilment operations may involve authorised third-party manufacturers, printing providers, couriers, payment gateways, and technology services.

Such providers may operate under their own technical and operational arrangements.

AyurRang is not responsible for the independent content or practices of unrelated third-party websites.

However, the use of third-party service providers does not remove AyurRang’s statutory obligations to customers purchasing from our website.

19. PROHIBITED ACTIVITIES

Users must not engage in:

Fraudulent transactions or payment misuse.
Unauthorised access to website systems.
Malicious interference with website functionality.
Unlawful reproduction of protected intellectual property.
Identity impersonation or deliberate submission of false information.
Other activities prohibited under applicable law.

AyurRang reserves the right to take reasonable measures against verified unlawful activity, including restricting access and declining fraudulent orders.

Such measures will not prejudice legitimate consumer claims.

20. LIMITATION OF LIABILITY

AyurRang strives to provide accurate product information, quality merchandise, secure transactions, and reliable customer service.

However, website access may occasionally be interrupted due to technical issues or circumstances outside our reasonable control.

To the extent permitted by law, AyurRang will not be liable for indirect or consequential losses that are not reasonably attributable to a breach of our legal obligations.

Nothing in these Terms excludes or restricts liability for fraud, legally recognised product defects, statutory consumer remedies, or other liabilities that cannot lawfully be excluded.

21. FORCE MAJEURE

AyurRang shall not be responsible for delays caused solely by extraordinary circumstances beyond its reasonable control, including natural disasters, major transport disruptions, government restrictions, or significant infrastructure failures.

Where such circumstances materially affect an accepted order, AyurRang will communicate the situation and make reasonable efforts to provide an appropriate resolution.

Customers retain any refund or other rights available under applicable law.

22. CHANGES TO TERMS

AyurRang reserves the right to update these Terms periodically.

Revised Terms will be published on our website with an updated effective date.

Material changes will generally apply to future transactions rather than retrospectively modifying previously accepted purchases, unless required by law or agreed with the customer.

23. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of India.

Disputes arising from website usage or product purchases will be addressed in accordance with applicable Indian law.

Subject to mandatory legal requirements, competent courts at [City, State] may have jurisdiction over contractual disputes.

Nothing in these Terms restricts customers from seeking relief before a competent Consumer Disputes Redressal Commission or another legally authorised forum.

24. CUSTOMER SUPPORT AND COMPLAINTS

At AyurRang, we are committed to providing fair, accessible, and transparent customer support.

Customers may contact us regarding:

Product defects or incorrect orders.
Delivery delays or non-delivery.
Returns, refunds, and exchanges.
Order cancellations.
Payment discrepancies.
Privacy or intellectual property concerns.
Other matters relating to our products and services.

All customer complaints will be reviewed by AyurRang and directed to the appropriate support personnel.

Consumer complaints will be acknowledged within 48 hours, and we will endeavour to arrange resolution within one month of receipt, in accordance with applicable e-commerce requirements.

Complaint reference details will be provided where applicable to assist with follow-up.

AyurRang- Customer Support

Website: www.ayurrang.com
Email: ayurrang@gmail.com
Call/WhatsApp: +91 6309468809

25. GENERAL PROVISIONS

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

No Waiver: Failure to enforce a provision on one occasion does not automatically waive the right to enforce it on another lawful occasion.

Applicable Policies: These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns, Refunds and Exchanges Policy.

Consumer Rights: Where any provision conflicts with mandatory consumer protection requirements, applicable law will prevail.

26. CONTACT US

For order-related questions, policy clarification, or any other assistance, please contact:

AyurRang

Website: www.ayurrang.com
Email: ayurrang@gmail.com
Call: +91 6309468809
Legal Business Name: AyurRang
Business Address: 204, First Floor, Sapphire Chambers, Suite 1288, Baner road, Baner, Pune-411045
GSTIN: 27ADSPW7250M1ZI

By completing a purchase on the AyurRang website, you acknowledge that you have read and accepted these Terms and the applicable store policies, subject to your rights under Indian law.

Thank you for supporting AyurRang!