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Last Updated: Nov 2026
Website: www.ayurrang.com

At AyurRang, your privacy matters to us!

We believe that shopping for things you love should be simple, enjoyable, and secure. Protecting your personal information is an important part of that experience.

This Privacy Policy explains how AyurRang (“we,” “us,” or “our”) collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, contact us, or interact with our services.

We are committed to handling personal information responsibly, transparently, and in accordance with applicable Indian data protection laws.

Please read this policy to understand our privacy practices and the choices available to you.

1. INFORMATION WE COLLECT

We collect information reasonably necessary to provide our products, process orders, improve our services, and communicate with customers.

Personal Information

When you place an order, create an account (where available), subscribe to updates, or contact us, we may collect:

  • Full name.
  • Email address.
  • Phone number.
  • Billing and shipping addresses.
  • Account information, if applicable.
  • Order history and purchase details.
  • Information voluntarily provided through customer support enquiries.

Payment Information

When you make a purchase, payments are generally processed through authorised third-party payment gateways.

We may receive limited transaction information, including:

  • Payment status.
  • Transaction reference numbers.
  • Payment method.
  • Payment amount.
  • Refund details, where applicable.

Complete card credentials and sensitive payment authentication information are generally processed by the payment service provider rather than AyurRang.

For eligible refunds, we may request bank account or UPI details where necessary to return your payment securely.

Browsing and Technical Information

When you access our website, certain technical information may be collected automatically by our website platform or authorised service providers, including:

  • IP address.
  • Browser type and operating system.
  • Device information.
  • Pages visited and browsing activity.
  • Date and time of website access.
  • Referral sources.
  • Cookie and similar technology identifiers, where applicable.

This information helps us understand website performance, maintain security, and improve the shopping experience.

Customer Support and Return Information

When you submit a return, exchange, refund, or product-related complaint, we may collect:

  • Order details.
  • Photographs of products and packaging.
  • Unboxing videos.
  • Shipping labels and tracking information.
  • Correspondence relating to the complaint.

This information is used to verify claims, investigate fulfilment issues, coordinate replacements, and resolve customer complaints.

We request that customers share only information relevant to their complaint.

2. HOW WE USE YOUR INFORMATION

AyurRang uses personal information for legitimate and lawful business purposes, including:

Order Processing and Fulfilment

  • Confirming and processing purchases.
  • Arranging product manufacturing and printing.
  • Coordinating packaging, shipping, and delivery.
  • Sending order confirmations and tracking information.
  • Managing cancellations, returns, exchanges, replacements, and refunds.

Customer Communication

  • Responding to enquiries and complaints.
  • Providing customer support.
  • Sending essential updates about orders and services.
  • Informing customers about relevant changes affecting their purchases.

Website and Service Improvement

  • Understanding website usage and performance.
  • Improving website functionality and customer experience.
  • Identifying technical problems.
  • Analysing shopping trends where appropriate.

Marketing and Promotions

With the appropriate consent or other lawful authorisation, we may send information about:

  • New product launches.
  • Special offers and discounts.
  • Upcoming collections.
  • Brand announcements.
  • Other promotional communications from AyurRang.

Customers may opt out of promotional communications at any time.

Security and Legal Compliance

  • Preventing fraudulent transactions.
  • Protecting website and payment security.
  • Maintaining transaction records.
  • Meeting applicable tax, accounting, and legal obligations.
  • Responding to lawful requests from competent authorities.

We will not use your personal information for unrelated purposes without an appropriate lawful basis or additional consent where required.

3. DATA SHARING AND DISCLOSURE

AyurRang works with authorised third-party service providers to operate our online store and fulfil orders.

We may share only the information reasonably necessary for the relevant service.

Manufacturing and Fulfilment Partners

We may share customer order information with authorised manufacturing and fulfilment partners for:

  • Printing and manufacturing products.
  • Processing orders.
  • Preparing packages.
  • Handling replacement requests.
  • Resolving manufacturing defects.

Information shared may include names, shipping addresses, contact numbers, order details, and relevant complaint evidence.

Shipping and Logistics Providers

We may share necessary customer information with courier and delivery partners to arrange deliveries, provide tracking updates, and investigate shipping issues.

Payment Service Providers

Payment and refund information may be processed by authorised payment gateways and financial service providers.

These providers handle payment information under their own applicable privacy and security obligations.

Website and Technology Providers

We may use authorised third-party services for website hosting, order management, analytics, communication, customer support, and other business functions.

Such providers may process information necessary to perform their services.

Legal Requirements

We may disclose personal information where reasonably necessary to:

  • Comply with applicable laws or legal obligations.
  • Respond to valid requests from competent authorities.
  • Investigate suspected fraud or unlawful activities.
  • Protect the lawful rights and interests of AyurRang, its customers, or others.

Business Transfers

If AyurRang undergoes a merger, acquisition, restructuring, or business transfer, relevant information may be transferred to an authorised successor where lawful and necessary.

Any such transfer will be subject to applicable data protection requirements.

AyurRang does not sell or rent customers’ personal information to third parties for their independent marketing purposes.

4. YOUR PRIVACY CHOICES AND RIGHTS

We respect your ability to make informed choices about your personal information.

Subject to applicable law, you may request to:

  • Access information about your personal data and how it is processed.
  • Correct inaccurate or outdated information.
  • Update your account or contact details.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent for processing based on consent.
  • Opt out of promotional communications.
  • Raise concerns about the handling of your personal information.
  • Exercise any additional rights available under applicable data protection legislation.

To submit a privacy-related request, contact us at ayurrang@gmail.com.

We may request reasonable verification of your identity before processing requests involving personal information.

Requests will be handled in accordance with applicable law.

Withdrawal of Consent

Where we rely on your consent, you may withdraw it through the available website controls or by contacting our support team.

Withdrawal will not invalidate processing already lawfully completed.

If you withdraw consent for information essential to providing a requested service, we will explain any resulting limitations and applicable alternatives.

Certain information may need to be retained to fulfil legal, tax, accounting, fraud-prevention, or dispute-resolution obligations.

5. MARKETING COMMUNICATIONS

We may communicate with customers through email, SMS, WhatsApp, or other available channels for relevant transactional or promotional purposes.

Order confirmations, payment notifications, shipping updates, and other essential service communications may be sent as necessary to fulfill purchases.

Promotional messages will be sent in accordance with applicable consent and marketing requirements.

You can unsubscribe from promotional emails using the unsubscribe option provided in those messages or contact our support team to request removal from relevant marketing lists.

Opting out of marketing communications will not prevent essential order-related messages.

6. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to maintain functionality, improve performance, and enhance the browsing experience.

These may include:

Essential Cookies: Used for basic website functionality, such as maintaining shopping carts, enabling checkout, and supporting account security.

Performance and Analytics Cookies: Where enabled, these help us understand website traffic, visitor interactions, and technical performance.

Marketing Cookies: Where used and appropriately authorised, these may help measure promotional campaigns and deliver more relevant advertising.

Customers may manage cookies through browser settings or available website privacy controls.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate choices for non-essential cookies and tracking technologies.

7. DATA SECURITY

AyurRang takes reasonable steps to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

These measures may include:

  • Using secure website and payment technology.
  • Restricting access to customer information to authorised persons.
  • Working with service providers that maintain appropriate security safeguards.
  • Protecting order and transaction records.
  • Reviewing security concerns and suspicious activity.

While we endeavour to maintain appropriate safeguards, no online platform or electronic transmission method can guarantee absolute security.

Customers are encouraged to protect their account credentials, where applicable, and avoid sharing sensitive information through unsecured communication channels.

If a personal data breach occurs, AyurRang will investigate and take appropriate steps, including notifying affected individuals and relevant authorities where required by applicable law.

8. DATA RETENTION

AyurRang retains personal information only for as long as reasonably necessary for the purposes for which it was collected, or for longer where required or permitted by applicable law.

Retention periods may depend on:

  • Order processing and fulfilment requirements.
  • Customer support and complaint resolution.
  • Refund and replacement investigations.
  • Taxation, accounting, and record-keeping obligations.
  • Fraud prevention and legal disputes.
  • Applicable data protection requirements.

Customer order records may need to be retained even after an account is closed, where required for lawful business or compliance purposes.

Photographs, unboxing videos, and complaint-related evidence will be retained only as long as reasonably necessary for investigation, resolution, and applicable record-keeping obligations.

When personal information is no longer required and no lawful retention obligation applies, we will take reasonable steps to delete, anonymise, or securely dispose of it.

9. CHILDREN’S PRIVACY

AyurRang’s online purchasing services are intended for adults.

Individuals under 18 should make purchases or provide personal information only through or with the appropriate involvement and consent of a parent or legal guardian.

We do not knowingly seek personal information directly from children without the authorisation required by applicable law.

Where we become aware that personal information has been collected from a child without the required authorisation, we will take appropriate steps to address the situation.

We will comply with applicable requirements concerning children’s personal data, including parental consent and restrictions on tracking or targeted advertising where required by law.

10. THIRD-PARTY WEBSITES AND LINKS

Our website may contain links to social media platforms, payment services, or other third-party websites.

These websites operate independently and may have their own privacy practices.

AyurRang is not responsible for the privacy policies, content, or independent data-handling practices of unrelated third-party websites.

Customers are encouraged to review the relevant privacy policies before sharing personal information with external services.

11. DATA PROCESSING AND STORAGE LOCATIONS

Our website and authorised service providers may use technology infrastructure located in India or other jurisdictions.

Where personal information is processed or stored outside India, AyurRang will take steps required by applicable Indian data protection laws, including any applicable restrictions on international data transfers.

We will use reasonable measures to ensure that service providers handling customer information do so in accordance with relevant contractual and legal obligations.

12. CHANGES TO THIS PRIVACY POLICY

AyurRang reserves the right to update this Privacy Policy periodically to reflect changes in:

  • Our business operations.
  • Website functionality.
  • Data collection and processing practices.
  • Technology and service providers.
  • Applicable legal or regulatory requirements.

Updates will be published on our website with the revised effective date.

Where required by law, we will provide additional notice or obtain fresh consent for material changes to personal data processing.

We encourage customers to review this Privacy Policy periodically.

13. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact:

AyurRang

Website: www.ayurrang.com
Email: ayurrang@gmail.com
Call: +91 6309468809
Legal Business Name: AyurRang
Business Address: 204, First Floor, Sapphire Chambers, Suite 1288, Baner road, Baner, Pune-411045

We will review privacy-related enquiries and respond in accordance with applicable legal requirements.

Thank you for choosing AyurRang!

We value the trust you place in us and are committed to protecting your personal information while making your AyurRang shopping experience smooth, secure, and enjoyable.