Effective Date: Nov 2026
Website: www.ayurrang.com
At AyurRang, we believe that good designs deserve great quality!
We want your shopping experience to be just as enjoyable as the merchandise you receive.
Because most of our products are printed or manufactured specifically after an order is placed, our return and exchange procedures differ from those of conventional retail stores.
This policy explains the eligibility criteria, request timelines, procedures, and remedies for returns, exchanges, replacements, cancellations, and refunds.
Please read the following information carefully before placing an order.
Nothing in this policy limits or excludes your statutory rights under applicable Indian consumer protection laws.
1. GENERAL RETURN AND EXCHANGE POLICY
AyurRang primarily operates through a print-on-demand manufacturing model.
Products are printed or manufactured specifically after an order has been placed, rather than being supplied from conventional ready-made inventory.
Consequently, we do not ordinarily accept returns or provide monetary refunds solely because a customer changes their mind or no longer wishes to keep a correctly supplied product.
However, customers may request appropriate assistance if they receive:
- A damaged or defective product.
- An incorrect product, design, colour, or size.
- A substantially misprinted item.
- An item that materially differs from its advertised specifications.
- An incomplete order.
Eligible manufacturing defects will ordinarily be resolved through a free reprint or replacement, subject to verification.
Customers may also request size exchanges for eligible apparel under the conditions outlined below.
2. APPAREL- RETURN & EXCHANGE POLICY
This section applies to T-shirts and other apparel sold through AyurRang.
2.1 Eligibility for Returns and Replacements
Customers may request a replacement for apparel received with:
- Incorrect or substantially flawed printing.
- Fabric tears, holes, or structural damage present upon delivery.
- Incorrect product, size, colour, or design delivered.
- Significant manufacturing defects.
- Material discrepancies between the received product and its advertised specifications.
Approved manufacturing defects will ordinarily be resolved through a free reprint or replacement, without additional manufacturing or delivery charges.
2.2 Three-Day Return Request Window
Customers must submit standard manufacturing-defect or incorrect-product requests within three calendar days of delivery.
We strongly recommend inspecting the product immediately upon delivery and retaining the original packaging.
Requests submitted outside the standard three-day window may not qualify for our routine replacement process, but will be considered where applicable statutory rights require it.
2.3 Apparel Size Exchanges
We understand that choosing the perfect size online can sometimes be tricky!
If you have ordered an incorrect size and wish to exchange it, AyurRang offers size-exchange assistance within three calendar days of delivery, subject to eligibility and availability.
Conditions for size exchanges:
- The request must be submitted within three calendar days of delivery.
- The product must be unused, unwashed, unaltered, and undamaged.
- Original tags, labels, and relevant packaging should be retained where available.
- The requested replacement size must be available.
- Reverse pickup must be available for the customer’s delivery location.
- Applicable reverse-shipping, replacement-production, and forward-shipping charges may be payable by the customer.
- All applicable exchange charges will be communicated before confirming the exchange.
Size exchanges are not automatically complimentary.
Once the exchange is approved and any applicable charges are paid, we will arrange the next steps.
If the incorrect size was delivered due to an error attributable to AyurRang or its fulfilment partners, the eligible corrective replacement will be provided at no additional cost.
2.4 Apparel Size Measurement Tolerance
Our garments are manufactured according to the size charts displayed on the relevant product pages.
Due to normal manufacturing processes, garment measurements may vary by up to 5% from the published size chart.
Variations within this disclosed tolerance will not ordinarily qualify as manufacturing defects based solely on the measurement difference.
A material discrepancy beyond the applicable tolerance may qualify for an investigation and an appropriate remedy.
Customers may be requested to provide clear photographs of the garment laid flat with a measuring tape displaying the relevant measurements.
We strongly recommend referring to the product-specific size chart before purchasing.
2.5 Apparel Not Eligible for Voluntary Return or Exchange
The following products are generally not eligible for voluntary returns, exchanges, or refunds:
- Garments that have been worn, washed, or altered.
- Products damaged through customer misuse or improper care.
- Products returned solely due to change of mind.
- Garments with minor variations within disclosed manufacturing tolerances.
- Products returned without an eligible reason under this policy.
Products purchased during promotional sales, clearance offers, or limited-edition launches may also be excluded from discretionary returns or exchanges where this restriction is clearly disclosed.
However, sale items and personalised products remain eligible for legally required remedies where they are defective, incorrectly supplied, or materially misdescribed.
3. TOTE BAGS & NOTEBOOKS- RETURN & EXCHANGE POLICY
This section applies to tote bags, notebooks, and similar non-apparel merchandise sold through AyurRang.
As these products are generally printed or manufactured on demand, returns are accepted only in eligible circumstances.
3.1 Eligibility for Returns and Replacements
A replacement may be requested if the product is received with:
For Tote Bags:
- Incorrect or substantially misprinted designs.
- Torn or damaged fabric.
- Defective handles or stitching.
- Significant manufacturing defects.
- Incorrect product or design delivered.
- Material discrepancies from advertised specifications.
For Notebooks:
- Incorrect cover artwork or printing.
- Damaged or defective binding.
- Missing or substantially defective pages.
- Significant printing errors.
- Torn, damaged, or incorrectly assembled products.
- Incorrect notebook variant delivered.
- Material discrepancies from advertised specifications.
A qualifying defect must relate to the condition or conformity of the product and not arise solely from customer misuse.
3.2 Three-Day Return Request Window
Customers must submit routine replacement requests for damaged, defective, or incorrectly supplied tote bags and notebooks within three calendar days of delivery.
Requests must include the order details and supporting evidence described in Section 4.
Claims submitted beyond the standard request window will be considered where required by applicable consumer protection law.
3.3 Replacement Policy
Once a manufacturing defect or fulfilment error has been verified, AyurRang will ordinarily arrange a free replacement or reprint.
No additional production or delivery charges will apply to approved corrective replacements.
Replacement requests are subject to verification and relevant production timelines.
If an appropriate replacement cannot be supplied, or another remedy is required by law, AyurRang will provide the applicable resolution.
3.4 Items Not Eligible for Voluntary Returns or Exchanges
We generally do not accept voluntary returns or exchanges for tote bags and notebooks because of:
- Change of mind.
- Personal dislike of a correctly supplied design.
- Incorrect design or product option selected by the customer.
- Minor colour variations resulting from screen and print differences.
- Minor manufacturing variations that do not materially affect product quality or advertised specifications.
- Damage caused by use, washing, mishandling, or improper storage.
Notebook and tote bag dimensions will be assessed against their respective published product specifications rather than the apparel sizing tolerance.
Products that have been used, altered, or damaged by the customer are generally not eligible for discretionary returns.
These restrictions do not exclude statutory consumer remedies.
4. HOW TO REQUEST A RETURN OR REPLACEMENT
If you receive a damaged, defective, misprinted, or incorrect product, please contact AyurRang within the applicable request window.
Information Required
For our standard defect-verification process, customers are requested to provide:
- Order number: The order reference received at the time of purchase.
- Unedited unboxing video: A continuous video showing the original sealed courier package, the unboxing process, and the product’s condition upon removal.
- High-resolution photographs: Clear photographs highlighting the reported damage, printing error, or manufacturing defect.
- Packaging photographs: Images showing the original packaging and shipping label, where available.
- Description of the issue: A short explanation of the problem.
We strongly recommend recording an unboxing video for every order, as this helps establish the condition in which the item arrived and assists our investigation with fulfilment partners.
For our standard free-reprint verification procedure, the unboxing video and photographs should be provided wherever available.
Where an unboxing video is unavailable, AyurRang may consider other reasonable evidence. A valid statutory consumer complaint will not be rejected solely because an unboxing video was not recorded.
Additional information may be requested where reasonably necessary to verify the claim.
Contact Details
Email: ayurrang@gmail.com
Call: +91 6309468809
Please do not ship products to any manufacturing facility or courier address without receiving instructions from AyurRang.
5. VERIFICATION AND APPROVAL
Once a return or replacement request has been received, our support team will review the submitted information.
We may:
- Verify the order and delivery details.
- Examine the photographs and video.
- Request additional product measurements or evidence.
- Coordinate with our manufacturing and fulfilment partners.
- Arrange a return pickup or further inspection, where appropriate.
Following verification, customers will be informed of the outcome.
For an approved manufacturing defect or incorrect product, a free reprint or replacement will be initiated promptly.
Replacement dispatch will remain subject to applicable manufacturing and shipping timelines.
Submission of a request does not automatically guarantee its approval.
However, complaints will be assessed fairly, and legally required remedies will not be withheld solely because a supplier’s internal claim policy is more restrictive.
6. RETURN SHIPPING AND REVERSE PICKUP
Defective or Incorrect Products
For approved claims arising from manufacturing defects, shipping damage, or incorrect fulfilment attributable to AyurRang or its appointed partners, eligible return and replacement shipping charges will be borne by AyurRang.
Depending on the circumstances, customers may be asked to:
- Retain the defective product until instructed otherwise.
- Hand over the product to an authorised pickup agent.
- Return it using a pre-approved shipping method.
- Dispose of the defective product only after receiving confirmation.
Customers should retain the original packaging where reasonably possible.
If reverse pickup is unavailable, AyurRang will communicate an alternative procedure.
Voluntary Size Exchanges
For apparel size exchanges requested because the customer selected an incorrect size, the customer may be responsible for:
- Reverse pickup charges.
- Replacement manufacturing costs.
- Forward shipping charges.
All applicable charges will be disclosed before the customer confirms the exchange.
Additional charges will not apply to corrective replacements required because of an error attributable to AyurRang or its appointed partners.
7. REFUND POLICY
7.1 Reprint-First Policy
Since AyurRang primarily sells made-to-order merchandise, our standard remedy for verified manufacturing defects is a free reprint or replacement.
We do not ordinarily provide discretionary monetary refunds where an appropriate replacement adequately resolves the manufacturing defect.
However, a monetary refund or another appropriate remedy will be provided where required by applicable consumer law, including circumstances involving defective, incorrectly described, undelivered, or otherwise non-conforming products.
7.2 Eligibility for Monetary Refunds
A refund may be approved in circumstances including:
- An eligible order cancelled before production begins.
- An accepted prepaid order cancelled by AyurRang without fulfilment.
- A product that cannot be supplied or appropriately replaced.
- An order confirmed lost in transit where replacement is not the appropriate resolution.
- A product defect, misdescription, or delivery failure giving rise to a legal refund entitlement.
- Other circumstances where a refund is required by law or approved by AyurRang.
7.3 Items Generally Not Eligible for Discretionary Refunds
Refunds are not ordinarily available solely because of:
- Change of mind.
- Incorrect size or design selected by the customer.
- Personal dislike of a correctly supplied product.
- Minor disclosed manufacturing variations.
- Damage resulting solely from customer misuse.
- A voluntary cancellation request made after production begins.
These exclusions do not override statutory consumer rights.
7.4 Refund Method and Timeline
Once a monetary refund is approved, AyurRang will ordinarily initiate it within seven business days, subject to any shorter period required by law.
For prepaid orders, eligible refunds will generally be processed through the original payment method.
For eligible Cash on Delivery refunds, customers may be requested to provide appropriate bank account or UPI details.
The time required for funds to appear in the customer’s account may vary according to the payment gateway or financial institution.
Where a monetary refund is legally due, customers will not be required to accept store credit or a replacement instead.
Refund confirmations will be communicated through the customer’s registered contact details.
8. CANCELLATION POLICY
Orders in “Placed” Status
Orders may be cancelled free of charge while they remain in “Placed” status, provided manufacturing has not begun.
Eligible prepaid cancellations will receive a full refund through the applicable original payment channel.
No standard cancellation charge will apply.
Orders in “Processing” Status
Once an order transitions to “Processing”, printing or another non-reversible manufacturing stage has begun.
Voluntary cancellations or modifications are not permitted after the order enters Processing status.
This includes requests to change the product, size, colour, design, or quantity.
Shipping information changes may also become unavailable once production or dispatch processes have advanced.
These restrictions do not remove consumer rights arising from defective products, non-fulfilment, misdescription, or other legally protected circumstances.
Cancellation by AyurRang
Under certain circumstances, AyurRang may be unable to fulfil an order due to manufacturing unavailability, failed payments, verified fraud, or other legitimate operational reasons.
Where AyurRang cancels an accepted prepaid order without fulfilment, the eligible amount will be refunded without a cancellation penalty.
Customers will be informed through their registered contact details.
9. SALE, DISCOUNTED AND PERSONALISED PRODUCTS
Products purchased during promotional sales, clearance offers, or limited-edition campaigns are generally not eligible for discretionary returns, exchanges, or refunds where this restriction was clearly disclosed before purchase.
Personalised or customised products are generally not eligible for voluntary returns or exchanges based on preference or change of mind.
However, these restrictions do not apply where the product is defective, materially misdescribed, incorrectly supplied, or otherwise eligible for a statutory consumer remedy.
10. PARTIAL ORDERS AND MISSING ITEMS
If an order contains multiple products, the items may occasionally arrive in separate packages.
Customers should review the relevant tracking information before reporting an item as missing.
If a product is missing from a shipment that was represented as complete, please contact AyurRang with the order number and relevant packaging details.
We will investigate the discrepancy and arrange an appropriate replacement, delivery, refund, or other applicable remedy.
Where only one item in a multi-product order is affected, the resolution may apply specifically to that item unless the circumstances or applicable law require otherwise.
11. LOST, DAMAGED OR UNDELIVERED SHIPMENTS
AyurRang uses authorised third-party logistics providers to deliver orders.
Customers are encouraged to report missing parcels, incorrect delivery status, or visible courier damage as soon as possible, preferably within 48 hours of the relevant delivery notification.
If a shipment is confirmed lost or cannot be delivered, we will investigate the issue and provide an appropriate resolution.
If delivery fails because the customer supplied an incorrect address, could not be contacted, or repeatedly refused delivery without a valid reason, reshipping may involve additional disclosed charges.
Where the issue results from an error attributable to AyurRang or its appointed delivery partners, eligible corrective shipping charges will not be passed on to the customer.
Nothing in this section removes statutory rights relating to non-delivery or other fulfilment failures.
12. IMPORTANT CONDITIONS
Customers are requested to:
- Review product descriptions, size charts, and specifications before purchasing.
- Provide accurate contact and delivery details.
- Inspect products promptly upon receipt.
- Retain relevant packaging and order information until the product has been checked.
- Submit clear and accurate information when reporting an issue.
- Follow return or pickup instructions communicated by AyurRang.
AyurRang reserves the right to investigate suspected fraudulent or intentionally misleading claims.
Claims will be assessed according to the available evidence, the published policy, and applicable law.
13. CHANGES TO THIS POLICY
AyurRang reserves the right to update this Return, Exchange & Refund Policy periodically to reflect changes in products, fulfilment processes, operational requirements, or applicable laws.
Revised policies will be published on our website with an updated effective date.
Material changes will generally apply to future orders rather than retrospectively changing accepted purchases, unless required by law or agreed with the customer.
14. CONTACT US
Have a question about a return, exchange, replacement, cancellation, or refund?
Our team is here to help!
AyurRang
Website: www.ayurrang.com
Email: ayurrang@gmail.com
Call: +91 6309468809
Please include your order number when contacting us for faster assistance.
At AyurRang, every product is made to bring a little more personality into your everyday life. We are committed to addressing genuine product issues fairly and making your shopping experience as smooth as possible.